What is Conflict Management ?
Conflict Management focuses on the settlement of differing interests in a way that minimizes hostility and has a positive outcome. It encompasses approaches and methods that reduce the negative effects of competition and enhance the cooperation of individuals or groups. Appropriate resolution of conflicts, in turn, avoids deterioration of relationships, effective communication, and increased productivity both at work and at home.
General strategies in conflict management
1.** A/L: **Empathy of everyone involved as the accurate factor to analysis the situation.
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**Open Communication: **Responding as honestly and as clearly as possible.
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Problem-Solving: Looking for solutions that meet the needs of both or all parties.
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**Negotiation: **Making compromises in order to achieve common aims.
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Mediation: When required, involving someone who is unrelated to the conflicted parties.
The proper management of conflict facilitates the improvement of cooperation, the lowering of tension, and the enhancement of organizational effectiveness.
How HR teams use this term
HR teams usually use Conflict Management when they write policies, explain employee communication, review payroll or leave records, or keep employee data clean in an HRMS.